Help Center

We currently ship our electric bikes across the UK. Delivery availability may vary depending on the product and destination.

Delivery times depend on the bike model, stock availability and your delivery location. Your estimated delivery timeframe will be provided during checkout or after your order is confirmed.

Once your order has been dispatched, we’ll provide tracking information where available so you can follow your delivery.

Please inspect your package when it arrives. If you notice any visible damage or an issue with your bike, contact our customer support as soon as possible with your order details and photographs of the damage so we can assist you.

We accept the payment methods available at checkout, including major debit and credit cards and other payment options displayed on our store.

Yes. Payments are processed through secure payment systems, and your payment information is handled securely during checkout.

Your payment is normally processed when you complete your purchase at checkout. Your order will then be confirmed once the payment has been successfully authorised.

If you need to change your payment method after placing an order, please contact us as soon as possible. Changes may not be possible once the payment has been processed or the order has entered fulfilment.

If you need to cancel your order, please contact us as soon as possible. Cancellation requests may not be possible once your order has been processed or dispatched.

Yes, eligible orders may be returned in accordance with our returns policy. Please contact us before sending any item back so we can provide the appropriate return instructions.

Contact our customer support with your order number and the reason for your return. We’ll review your request and guide you through the next steps.

Once your returned item has been received and inspected, we’ll process your refund if the return meets the applicable requirements. The time for the refund to appear in your account can vary depending on your payment provider.